Refund & Returns Policy

This Refund and Returns Policy applies to all purchases made on VSTor.me — an online marketplace specialising in VST plugins, virtual instruments, audio effects, DAW software, and music production tools. All products sold through our store are digital goods delivered electronically upon payment confirmation.

Because digital products are delivered instantly and cannot be physically returned, our refund policy reflects the nature of the goods we sell while remaining as fair and flexible as possible. We handle every request individually and do not use automated rejection systems.

Under most consumer protection laws — including the EU Consumer Rights Directive and UK Consumer Contracts Regulations — digital content that has been accessed or downloaded is exempt from the standard right of withdrawal, provided the customer was clearly informed before purchase.

By completing a purchase on VSTor.me, you acknowledge that the product you are ordering is a digital item that will be delivered immediately. This is disclosed clearly on every product page and during checkout.

We consider refund requests on a case-by-case basis when one or more of the following circumstances apply:

3.1 — Product Not as Described. If a product is materially different from its listing on VSTor.me — for example, if stated compatibility, features, or system requirements are inaccurate — you are entitled to request a refund.

3.2 — Confirmed Technical Defect. If a product is technically defective and our support team is unable to resolve the issue after reasonable assistance, a refund may be approved. We ask that you work with us during the troubleshooting process before a refund is considered.

3.3 — Accidental Duplicate Purchase. If you have unintentionally purchased the same product twice, we will refund the duplicate order promptly, provided the second licence has not yet been accessed or activated.

3.4 — Product Not Yet Accessed. If you contact us within 5 days and the download has not been accessed and the licence has not been revealed or activated, we may issue a refund at our discretion.

Change of mind. We are unable to issue refunds simply because you no longer want a product or have found an alternative.

Product already downloaded or activated. Once a download has been accessed or a licence key used, the product is considered delivered and consumed.

System or environment issues. Problems caused by your own hardware, operating system conflicts, third-party software interference, or failure to meet minimum system requirements are not grounds for a refund.

Requests submitted after 5 days. Refund requests must be submitted within 5 calendar days of the original purchase date. Requests received after this period will not be accepted.

Abuse of the refund process. We reserve the right to decline requests from accounts that show a pattern of purchasing and immediately requesting refunds.

Contact us within 5 days of your purchase. Providing complete and accurate information from the outset will significantly speed up your request.

Once a refund has been approved, it will be processed to the original payment method used at checkout.

Stripe: Typically 5–10 business days to appear on your statement, depending on your card issuer.

PayPal: Typically 3–5 business days for the funds to return to your PayPal balance or linked bank account.

VSTor.me does not charge any processing fee for approved refunds. The full purchase amount will be returned.

VSTor.me offers a complimentary installation and setup service with every purchase. Before submitting a refund request for a technical issue, we strongly encourage you to use this service. Our technicians can often resolve installation, compatibility, and configuration problems quickly.

You can request our Free Installing Service without affecting your eligibility or the 5-day refund window. In many cases, our team can get you up and running within hours.

We reserve the right to update this policy at any time to reflect changes in applicable law, our product offerings, or our business practices. The date at the top of this page indicates when it was last revised. Continued use of VSTor.me following any update constitutes your acceptance of the revised terms.